1. Acceptance of Terms

By accessing or using Refractia ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Refractia provides an AI Perception Intelligence platform that allows you to monitor, analyze, and influence how AI models perceive and describe your brand or identity. The Service includes features such as AI scanning, sentiment analysis, competitor tracking, and narrative optimization tools.

3. Account Registration

To use the Service, you must:

Provide accurate, current, and complete information during registration
Maintain and update your information to keep it accurate and current
Maintain the security of your password and account
Notify us immediately of any unauthorized access or security breach
Be at least 18 years old or have parental consent

4. Acceptable Use

You agree not to:

Use the Service for any illegal purpose or in violation of any laws
Attempt to gain unauthorized access to any part of the Service
Interfere with or disrupt the Service or servers
Use automated systems to access the Service without permission
Reverse engineer, decompile, or disassemble any part of the Service
Remove or alter any copyright, trademark, or proprietary notices
Use the Service to monitor competitors' data without proper authorization
Resell or redistribute the Service without authorization

5. Subscription and Payment

The Service is offered on a subscription basis. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Subscriptions automatically renew unless cancelled before the renewal date. Refunds are provided at our discretion according to our refund policy.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Refractia and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content, data, or information you submit to the Service. By using the Service, you grant us a limited license to use, store, and process your data to provide the Service.

7. Third-Party Services

The Service integrates with third-party AI models and services. We are not responsible for the availability, accuracy, or content of these third-party services. Your use of third-party services may be subject to additional terms and conditions.

8. Disclaimers and Limitations

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

9. Indemnification

You agree to indemnify and hold harmless Refractia from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any violation of these Terms. Upon termination, your right to use the Service will immediately cease.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco County, California.

13. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@refractia.com

Address: Refractia, Inc., San Francisco, CA